TERMS & CONDITIONS

I. Introduction & General Terms

The following Terms and Conditions apply to Online Orders placed with Chives Café & Marketplace (TIN 100443226), P. O. Box EE-17045, located in The Shops at Harbour Green, Western Road, Nassau, Bahamas, with Telephone 1 (242) 698-3090.

Your use of our online order facility indicates that you have accepted these Terms and Conditions. Please review them carefully before placing your order.

These policies were last updated on April 1, 2025, and we may update them from time to time. Please review our policies periodically for any changes.

II. Before Placing an Order

We do our best to ensure that online ordering information is accurate and reliable. However, our menu changes frequently, the process cannot be infallible, and errors may sometimes occur.

When using our online ordering application:

You should verify all information before using the application, especially if there is a concern with food allergies and aversions;
You understand that product photos on our website are for presentation only. Ordered products may have differences (e.g. color, form, with occasional ingredient substitutions) in respect of the photos existing on the site. We are not liable in any way if the description of products is not complete.
You agree to hold us harmless from any damages due to a failure in computer transmissions or network communications;
You agree to payment processing by a third-party, and hold us harmless from any liability from the use of data by this third party and its website.

III. Scope

You may order any item on our Lunch Menu order online.

We do not offer items on our Marketplace and/or Catering Menus for online purchase at this time.

IV. Timelines

We accept same-day online orders for Lunch from Monday to Saturday, except on Public Holidays, within the following timelines:

We accept lunch orders for PICKUP between 10:30 am and 3:30 pm. Please allow 25 minutes for order fulfillment.

Lunch orders for DELIVERY must be placed by 10:30 am.

We DELIVER between 12 noon and 2 pm daily, within a designated western route posted on our website.

V. Delivery Considerations

Our minimum order for free delivery is $80.

You may request delivery for any order under $80 for a $10 delivery fee.

Before placing an order, please verify that your requested location falls within our designated delivery zone.

Occasionally, our delivery service may not be available on a temporary basis, due to bad weather or unforeseen circumstances. Ordinarily, we will notify you by email and/or our website if delivery service is unavailable.

We cannot guarantee delivery times as they may vary, based on order volume and circumstances beyond our control, such as traffic and poor weather. However, if you have not received delivery by 2 pm, please call 698-3090 or email us for an update and immediate assistance.

If you (or an agent you have identified to us) are not present to take delivery of the goods at the address given in your order, we will not refund your order or the applicable delivery fee.

VI. Pricing

DELIVERY FEE

We charge a $10 delivery fee for any order under $80.

There is no delivery charge for orders of $80 or more.

GRATUITY

While we do not charge gratuity, you are welcome to add a tip for our hardworking team members.

Tips are collected and shared on a weekly basis.

VAT

The prices quoted on our website exclude VAT. A 10% VAT charge which will be added to your bill.

VII. Order Confirmation

Once you place an order online, you will receive an on-screen message and/or email notification and/or an SMS, confirming acceptance of your order.

Please call us immediately if you do not receive order confirmation.

Once you have received confirmation, you cannot cancel your order. You are welcome to call if you have ordered in error, but we cannot guarantee cancellation and refund. We begin preparing orders the moment your order is confirmed.

We offer online ordering on an "if available" basis. Occasionally, we may run out of a special before removing it from our online menu. If we run out of a product you have ordered online, we will contact you as soon as we notice the issue. We will either offer substitution or cancellation with a refund, if you do not wish to order an available replacement.

VIII. Payment

We process online transactions in Bahamian dollars.

You can pay by any of the credit or debit cards listed in our checkout screen. Please make sure that the card is valid on the date of your order placement.

As an additional security measure, our third-party payment processing portal requires you to provide the billing address of your credit or debit card.

Our third-party payment portal does not retain any financial data once your transaction is processed. You are responsible for maintaining the confidentiality of your personal details, password and payment details. You agree to accept full responsibility for all your activities in relation to the online ordering application.

IX. Order Issues

From time to time, there may be an issue with your Order. For any oversight, we sincerely apologize. Please contact us directly for resolution.

ORDER ISSUES

If you received the wrong order, please contact us immediately for assistance. If we are not able to deliver a replacement within reasonable time, we will refund your lunch. When we deliver the replacement, we will collect the original order in its original packaging.

If you wish to keep your lunch order, but receive a refund for the difference between what you ordered and what you received, please contact us right away.

If your order was incomplete, please contact us to request a refund for the difference.

LATE ORDERS

If you placed a confirmed lunch order and have not received it by 2 pm, please call us for an updated delivery time.

If we inadvertently overlooked your order, we will work with you to either reorder for rapid delivery, or give you a refund.

If your Order for Pickup is still not ready 15 minutes after the Pickup Time provided in your Order Confirmation, please let The Manager know. We will offer a ready-to-go lunch of equivalent value from The Marketplace, or refund the value of your meal.

FOOD ALLERGIES & AVERSIONS

If you have a severe food sensitivity or life-threatening food allergies, we do not recommend dining at our Restaurant.

While we are diligent about listing ingredients and highlighting products for certain diets, we often substitute ingredients to work around supply chain issues.

If you have a food intolerance, you may call the Restaurant to confirm whether a specific dish is compliant with your diet.

PRODUCT OR SERVICE CONCERN

We take pride in providing fresh, creative meals. If you were dissatisfied with the appearance, taste or consistency of your meal, please let us know immediately. Please reserve the food in its original container. We will work with you to provide a suitable replacement, or refund the cost.

We value feedback from our customers. Please let us know if you have a valid concern about your food or delivery experience. We will do our best to resolve the issue and make sure you have an enjoyable lunch.

X. Cancellations & Refunds

CANCELLATIONS

Because our kitchen prepares your order as soon as it is received, an online order cannot be changed or cancelled, either through the website, or offline, by calling the restaurant.

Nonetheless, if you wish to cancel or report an issue with your order, please contact us via details included in the confirmation email sent when you placed your order and we will do our best to help you.

REFUNDS

We cannot guarantee a refund for any order placed online, but we value your business and will always do our best to assist. Please contact us directly to settle any payment dispute or refund claim.

Our Manager will review your claim and may process a refund at his/her discretion. Our liability shall not exceed the total price charged for the relevant products. Refunds will be credited to the card used for payment. Given local banking protocols, refunds may take 7 - 10 business days to appear in your account.

XI. Trademarks & Intellectual Property

Restaurant trademarks, as well as the related trademarks of others and related proprietary property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without the express written permission of Chives Café & Marketplace.

XII. Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of The Commonwealth of The Bahamas. Any dispute arising out of or in connection with these shall be settled by competent courts in The Bahamas.